Gimbal protection error - Zino 0x0004 - Warranty Service - Shipped back to Hubsan USA Office

[ge_38d322Tv8y]

So took off the cover behind the gimbal and disconnected the fpc connector that is super tiny tried the best I could to retach and powered on with same issue. I left the power on with my camera display and gently pushed the fpc connector around until it stopped moving. I rechecked the gimbal response and it reacted immediately and is good as new. The new test will be in flight tomorrow to see if the connection stays.
It’s definitely not a button you push but more of a fpc connecting just like changing out a screen on a phone where the ribbons attach.

This is definitely where Hubsand needs to start it appears the connection is coming loose.

So, after all there is no "reset button" on the Zino's gimbal?
The place you are supposed to push on is basically the backside of a connector of a flex flat cable that in some cases has slipped out of its socket and needs to be pushed/locked in place again?

Yep exactly

Took out for a 15 min test flight around my property where I was losing constant connections and tested out the gimbal and everything is running great after the updates, phone settings and repair to the gimbal. Hopefully it last.

[zinofan]

So, after all there is no "reset button" on the Zino's gimbal?
The place you are supposed to push on is basically the backside of a connector of a flex flat cable that in some cases has slipped out of its socket and needs to be pushed/locked in place again?

Yep exactly

Took out for a 15 min test flight around my property where I was losing constant connections and tested out the gimbal and everything is running great after the updates, phone settings and repair to the gimbal. Hopefully it last.

I'm still having the problem

[zinofan]

Its just the back side of the ribbon cable connector.

[zinofan]

Ailsa, any update on a warranty replacement?

[Hubsan-Ailsa]

Hello zinofan,

I email you just now .would you mind to update Gimbal V3.0.2.1 again to check if it work normally?

Waiting for your feedback

[zinofan]

Hello zinofan,

I email you just now .would you mind to update Gimbal V3.0.2.1 again to check if it work normally?

Waiting for your feedback

Same error on gimbal.

[zinofan]

Ailsa, I have shipped the Zino back to Hubsan USA today 1/2/2019

[Hubsan-Ailsa]

Hello zinofan,

Yes, I received your support information.we will ship you new one once we get you Zino .

[zinofan]

Hi Ailsa, the zino was delievered yesterday. Can you please ship the new Zino?

[Hubsan-Ailsa]

Hello zinofan ,

I am checking this tracking details with our colleague in the Hubsan USA office.Once the Zino arrived ,we will send you a new one.Thanks