Gimbal protection error - Zino 0x0004 - Warranty Service - Shipped back to Hubsan USA Office

[zinofan]

I need warranty service.

[Sargent]

Hello Ailsa,

I need warranty service as well.

Thank you

[Hubsan-Ailsa]

Hello Sargent ,zinofan,

May I know if your gimbal can work normally?

Besides,did there still shows Error code 0x0004 in the APP when you put the drone in the flat ground?

[Sargent]

Hello Sargent ,zinofan,

May I know if your gimbal can work normally?

Besides,did there still shows Error code 0x0004 in the APP when you put the drone in the flat ground?

Hello Ailsa,

The gimbal does not work and the drone was on flat ground.

Thank you

[Sargent]

Hello Ailsa,

What is the best email to reach you at?

Thank you

[zinofan]

Hello Sargent ,zinofan,

May I know if your gimbal can work normally?

Besides,did there still shows Error code 0x0004 in the APP when you put the drone in the flat ground?

Hi Alisa, my gimbal does not work at all. It does not work on flat ground or at any angle.

[zinofan]

Can you send me a message with instructions on sending my Zino in for a warranty replacement?

[Hubsan-Ailsa]

Hello zinofan,Sargent,

I email you just now for further checking this issue,Hope will help you solve this issue as soon as possible.

[zinofan]

[ge_38d322Tv8y]

So did the complete update with no issues however the Gimbal is still not working correctly. At first take off I get the error on screen saying the aircraft is at an angle and when I yaw left or right the camera freaks out and the video is erratic. Eventually after several twitches of the camera it eventually shuts down with the gimbal error code 0x0004. I’ve tried the fix behind the gimbal as previous stated and could not locate a button and was worried of messing it up even more. We need a fix ASAP this is ridiculous. Is there maybe a replacement part to see if that could be it? I’m not sure this is exactly a firmware issue.