Faulty Transmitter wont pair!

[BrettYoung]

Order #9057

I received my Zino yesterday evening and charged all batteries

I then downloaded the app and signed in and attempted to pair the transmitter /phone as per the instructions

When I get into controls then choose "Transmitter connection- WiFi" then move on to "Set Transmitter and aircraft connection" it will not allow me to go any further,I have tapped and tapped all over that area and the little > symbol to the right and it simply will NOT go any further then there. If I select Bluetooth(Which I know is wrong) it will allow me to click on "Set Transmitter and aircraft connection and go 1 more screen but then no further. I have turned things off and on and disconnected and reconnected the little cable to the phone and even un-installed and reinstalled the app without any luck. I have looked in my phone at available WiFi connections and the Hubsan connection does show up but it wants a password to connect which I dont have.

Tonight I tried my Ipad with the same results as my iphone 6

What I did try was leaving the remote off and disconnected and got into my phones WiFi connections and connected to the Hubsan connection then entered 12345678 for a password and it connected to my phone. The GPS accuracy test comes up 5 to 10 meters with my phone sitting right next to the drone with 12 satellites or more showing which concerns me also. I can power on the motors with my phone but no matter what I do I cannot get the controller to pair.

I spent $400.00 of my hard earned money for this unit,waited a month and now all I am seeing is complaints and stories of poor customer service.
I was hoping this would be as trustworthy as both of my Hubsan H502 units.

Ailsa Help Please.

[Hubsan-Ailsa]

Hello BrettYoung,

Sorry for the inconvenience

May I know if you connect the Zino with transmitter as attachd below video?If still fail to work,would you mind to provide the video for demonstrating this issue?Hope us will help you.

[BrettYoung]

[Hubsan-Ailsa]

Hello BrettYoung,

For this issue ,would you mind to help us to check if the Phone battery is charing when you connect the phone with transmitter?

I note that it is not in charge when them connected in your video.

Kindly check if your Android mic cable connect right again.

Waiting for your feedback

[BrettYoung]

Both my phone and my ipad chime when the cable is plugged in and then tell me"Not Charging"

[BrettYoung]

Ailsa,

So I think I just found the issue ,It appears that it is the adapter cable (Lightning connector) for iphone)

I pulled my phone out of the case and tried and still no luck but when I push the cable into my phone and and keep pressure on it I got it to work.

I have no issues with any of my other iphone lightning cables and sync my phone with itunes on my computer pretty much every night so I beliee this adapter cable to be faulty.

unfortunately while wiggling the cable and such a bit ago and turning on the motors to idle I must have touched something on my phone or otherwise wiggled the cable when I shouldnt have while moors were at idle and I had a fly away in my kitchen destroying almost all of my propellers

So now I need a replacement iphone cable and also another set of propellers

[Hubsan-Ailsa]

Hello BrettYoung,

You mean there have something wrong with your Iphone cable as attached below.right?

I email you for this issue.

[BrettYoung]

Hello BrettYoung,

You mean there have something wrong with your Iphone cable as attached below.right?

I email you for this issue.

Correct!

[BrettYoung]

Hello BrettYoung,

You mean there have something wrong with your Iphone cable as attached below.right?

I email you for this issue.

Never got any email from you

[Hubsan-Ailsa]

Hello BrettYoung,

I email you just now.Kindly check and waiting for your feedback