Gimbal protection error - Zino 0x0004 - Warranty Service - Shipped back to Hubsan USA Office

[zinofan]

Hello zinofan ,

I am checking this tracking details with our colleague in the Netherland.Once the Zino arrived ,we will send you a new one.Thanks

You asked me to ship this to California Hubsan Office. It has arrived now.

[Hubsan-Ailsa]

Hello zinofan ,

Sorry for that.

Oke ,If confirm that received your Zino,we will ship you a Zino from USA office today.

[zinofan]

Hello zinofan ,

Sorry for that.

Oke ,If confirm that received your Zino,we will ship you a Zino from USA office today.

Ailsa, can you private message me the tracking number?

[jstremmler]

OK guys, I got the same error with my Zino right after upacking and starting it out of the box.

Next I removed the protective cover, tried to find the rubber button but could not find it....

The reason was, that it came off with protectiv cover and was stucking in that.....

But this gave me the chance to press at the right position.

Next the gimbal worked for one minute but when doing the mag calibration I got the error 0x0004 again .
After repeating the process 3-4 times I think, I fixed it.

But if the error occurs again I need a service ticket to the Netherlands and will send my Zino there for repair.

Is there any advice form Alisa how to proceed?

[Hubsan-Ailsa]

Hello jstremmler ,

If there have any issue of the Zino ,you can email me a video for demonstrating this issue for further checking.
If it need to repair ,I will provide the support form for helping you get warranty service.thanks

[jstremmler]

Hello Hubsan-Ailsa,

I send already an email to the Hubsan support. (anton) I will make a video from the error 0x0004 when I switch on the Zino and next show the error in the app. Will do the video with an old cell phone (galaxy S3) and mail it to you.

Can you pls provide me with your email address? My email is: jstremmler@aol.com

Juergen

[Hubsan-Ailsa]

Hello Juergen,

Oke ,thanks.I emailed you just now.