I just called FedEx Netherlands and this is what happened! Hubsan this needs an explanation!

[TwanBlack]

Hey all,

So I just called FedEx Netherlands about why it's taking so extremely long. Turns out that they've send multiple emails to Hubsan, asking for documents/commercial invoice about the orders. Hubsan never replied to those emails and FedEx told me that Hubsan should send an email to nl-import@fedex.com AS SOON AS POSSIBLE! I have recorded the call so I have the proof if necessary. Aisla, contact Fedex now.

[me_bb723uAwhA]

I think at this stage that a clear a precise explanation is required from Hubsan on this Fedex fiasco, a lot of Indiegogo customers had ordered the Zino in expectation it would be with us by Christmas and now it looks as if a communication break down between Hubsan and Fedex is the issue. This is unacceptable from a profession company and needs dealing with promptly.

[me_b5bd1iK6j2]

Is it possible to request a refund?
Hubsan's behavior is unacceptable. they are kidding us for over a month.

[TwanBlack]

Is it possible to request a refund?
Hubsan's behavior is unacceptable. they are kidding us for over a month.

They don't reply to those questions most of the time

[me_c4880K1jVs]

Is it possible to request a refund?
Hubsan's behavior is unacceptable. they are kidding us for over a month.

No reply about refund from Hubsan at all. Wrote to contacts, to this forum administrators, to Ailsa-Hubsan personally, make new topic about - absolutely no reaction

Hubsan have perfect customer support, it is last my purchasing from Hubsan.

[Hubsan-Ailsa]

Hello all,

Sorry for the delay

We have provided the documents/commercial invoice to the Fedex long long ago.we have been processing this dispatch in the Netherland custom.

Any details will updates on the forum at the first time

[TwanBlack]

Hello all,

Sorry for the delay

We have provided the documents/commercial invoice to the Fedex long long ago.we have been processing this dispatch in the Netherland custom.

Any details will updates on the forum at the first time

Send them again then. FedEx clearly said that their still waiting for those documents.

[me_c4880K1jVs]

blah-blah-blah what about refund ? it is not my fault that you do not fulfill your promises

[1533304278754eD]

Hello all,

Sorry for the delay

We have provided the documents/commercial invoice to the Fedex long long ago.we have been processing this dispatch in the Netherland custom.

Any details will updates on the forum at the first time

Hi, that's funny, for previous backers get a Zino and others ones get already the 2nd Zino in substitution no one of customs problems and now for our existed this problem about customs? Are from 21/12 Zino are in NL well done, you say documents was sent time ago ago. FEDEX that haven't reiceved it what is game about who say it more big? Please awaking us and resend instantly documents to FEDEX, damn only a sorry for delay words aren't longer accepted, and give us a 2 nd battery for FREE if you want no others customers ask refunds, customers have to be fidelized!

[Arsen]

Funny discussion)) I got my Zino today . I don’t have any complain to Hubsan team . I don’t believe that’s some one can talk directly to Customs)) are you joking ?