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\That's a tough one for a guy that doesn't read manuals I've been there on a digital camera buying the best and biggest memory card only to find out for some reason the camera won't transfer pictures or video to over a certain size memory card. When the manual does have the info you should of read it's a cruel world
I'm also suspect of the first rule of electronics trouble shooting. Make sure it's plugged in. Having seen some videos of drones that have a blank memory card slot on one side or the other it could be the card was in a non functional port. Hard to tell not seeing what was going on. Cleaning contacts is a definite thing to do at the start of the troubleshooting adventure.