Hubsan and Hubsan forum readers
Posted: Fri Jul 27, 2018 9:12 pm
I purchased an upper end $219 entry level Hubsan H501ss drone with the expectations it would perform as advertised. It did for one week. After contacting GearBest, the authorized Hubsan vendor where I purchased the drone, about this warranty problem, I was abandoned.
For one week after I received this drone I was estatic. It seemed to work flawlessly. One week later, not so much. My FPV screen began to flash off and on, horizontal static lines thru screen that rendered it unusable. Anyone who read my origional posts knows my experience so I won't go thru it again.
I joined this forum hoping I would get some assistance from Hubsan but got very little. Only a suggestion that the problem could be the drone 5.8 GHZ antenna. Had I followed this advice and replaced this antenna I would have sunk further into the abyss of a voided warranty.
I finally called Hubsan repair to discuss what could be done about this problem. Most of my conversation with Hubsan was listening to what they would not do. They would not pay for shipping either to or from. Warranty is voided if ANYTHING was altered or added to product. Seems like most of my experience with Hubsan repair was them explaining all of their escape clauses that allowed them to not honor any warranty. They also told me how often customers lie about the causes of their problems. I wonder if Ford would void a warranty if you replaced hubcaps.
I completely understand Hubsans need to determine whether a problem was caused by customer or a warranty issue. If Hubsan really wanted to retain me or anyone as a satisfied customer, they would have explained that any additions or changes a customer may have made that caused the warranty problem complaint would not be covered and would be the financial responsibility of the customer. Instead, I was told that because I installed upgraded antennas on controller to try to fix FPV problem and installed prop guards on drone, my warranty was voided. My adding these upgrades DID NOT CAUSE FPV PROBLEM. My drone flies fine and recorded video is fine.
My origional plan was to become a competent pilot of my Hubsan drone and learn to produce good aerial videos. I then planned on purchasing a Hubsan H109S X4 Pro. Will I do this now? No at this time. Will I recommend Hubsan products to others? Not at this time.
Should my experience with Hubsan repair turn out to be a fair decision on their part, I will post and let everyone know. If not, I will also let everyone know. I don't expect a fair decision but one never knows.
For one week after I received this drone I was estatic. It seemed to work flawlessly. One week later, not so much. My FPV screen began to flash off and on, horizontal static lines thru screen that rendered it unusable. Anyone who read my origional posts knows my experience so I won't go thru it again.
I joined this forum hoping I would get some assistance from Hubsan but got very little. Only a suggestion that the problem could be the drone 5.8 GHZ antenna. Had I followed this advice and replaced this antenna I would have sunk further into the abyss of a voided warranty.
I finally called Hubsan repair to discuss what could be done about this problem. Most of my conversation with Hubsan was listening to what they would not do. They would not pay for shipping either to or from. Warranty is voided if ANYTHING was altered or added to product. Seems like most of my experience with Hubsan repair was them explaining all of their escape clauses that allowed them to not honor any warranty. They also told me how often customers lie about the causes of their problems. I wonder if Ford would void a warranty if you replaced hubcaps.
I completely understand Hubsans need to determine whether a problem was caused by customer or a warranty issue. If Hubsan really wanted to retain me or anyone as a satisfied customer, they would have explained that any additions or changes a customer may have made that caused the warranty problem complaint would not be covered and would be the financial responsibility of the customer. Instead, I was told that because I installed upgraded antennas on controller to try to fix FPV problem and installed prop guards on drone, my warranty was voided. My adding these upgrades DID NOT CAUSE FPV PROBLEM. My drone flies fine and recorded video is fine.
My origional plan was to become a competent pilot of my Hubsan drone and learn to produce good aerial videos. I then planned on purchasing a Hubsan H109S X4 Pro. Will I do this now? No at this time. Will I recommend Hubsan products to others? Not at this time.
Should my experience with Hubsan repair turn out to be a fair decision on their part, I will post and let everyone know. If not, I will also let everyone know. I don't expect a fair decision but one never knows.
