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FPV PROBLEMS Ailsa/Anne please read

Posted: Fri Jul 20, 2018 1:09 pm
by BOBDREV
Hi Everyone,
My name is Bob and I am new to this forum. I received a H501SS drone from Gearbest on about 6-25-18 and it worked fine. One week later, I started having problems with FPV. After many attempts seeking a fix for the problem and no response from Gearbest, I was informed by Gearbest that because I had flown the drone for more than seven days, they would issue me a $20 credit and points to order another drone. I would not buy a Coke from them now.
My problem is this: FPV screen on controller flashes horizontal static lines, screen flashes off and on while flying, FPV unusable. This only happens while flying and happens at several different flying locations. I concluded it wasn't local interference. I have entered menu and tried all the different 5.8 GHZ selections. No improvement.
I removed back of controller to check for loose wires/cold solder joints and found nothing. I purchased and installed upgrade 5.8 panel/2.4 mast antenna with no improvement. I did re-binding procedure with no improvement. Recorded video from drone is fine. FPV and telemetry info is unusable when this happens. Visual control of drone is fine. I have flown it 100-150 meters away with no problems. I am pretty new to drones and I am learning but have run out of ideas. I have learned not to purchase from Gearbest and depending on outcome of this problem, whether I will purchase a Hubsan product again. Many seem to have similar problems with this product. Attached please find screen captures of controller screen when it flakes out. Any ideas would be appreciated. Thank you in advance.

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Fri Jul 20, 2018 1:45 pm
by BOBDREV
Sorry. Correction to my original post. The company I referred to is BestGear, not GearBest. OOPS!

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Fri Jul 20, 2018 6:25 pm
by I_Hate_Hubsan
Another great example of Hubsan Service levels.

Why are there so many FPV problems?

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Fri Jul 20, 2018 10:56 pm
by Hubsan-Ailsa
Hello Bob,

May I know if you replace the 5.8 G antenna of the transmitter?

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Sat Jul 21, 2018 5:25 am
by justjarhead
Hubsan-Ailsa wrote:
Fri Jul 20, 2018 10:56 pm
Hello Bob,

May I know if you replace the 5.8 G antenna of the transmitter?
He said he bought new antennas and tried them without success.

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Sat Jul 21, 2018 5:57 am
by Hubsan-Ailsa
But he didn't told us that he replace the 5.8G antenna of the transmitter or the 5.8G antenna of the drone.so I still need to confirm.thanks

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Sat Jul 21, 2018 9:14 am
by BOBDREV
I replaced both antennas on transmitter after I received no help from BestGear. I have not done anything to drone.

Re: FPV PROBLEMS Ailsa/Anne please read

Posted: Sun Jul 22, 2018 7:34 am
by justjarhead
Hubsan-Ailsa wrote:
Sat Jul 21, 2018 5:57 am
But he didn't told us that he replace the 5.8G antenna of the transmitter or the 5.8G antenna of the drone.so I still need to confirm.thanks
He said in 2nd paragraph of first post that he purchased and replaced both antennas. I hate when this happens. PM him and make arrangements to speak.