Ailsa/Hubsan Warranty/Do I have one

[justjarhead]

Thanks justjarhead. I was interested in Hubsan since I was under the impression they offer a lot of bang for the buck. I thought it pretty intriguing, for example, when I learned the 502E could be had for about $50 USD and has GPS and watched several favorable reviews on youtube on the 502E, 502S and 501S you and I have discussed before. However, like I said, warranty and customer support are important to me too. I was not aware of HolyStone. I found their website and will check out their options now too. Thanks again.

W95 not all folks have the problems I have had with Service and warranty. Sometimes I can be a hard man to please and I have little patience for customer service issues since I managed a $2.5 million dollar phone support, field service and installation organization. We guaranteed 2 hour response time to customer calls M-F and 12 hours on weekend unless you were a priority customer which had 24/7 response time of 2 hours or less.

Our call center was staffed by 10-12 Service Engineers who handled 100+ calls a day. We were busy. I personally as Department Head would handle the tough calls supporting our Windows and firmware based products so I know the environment.

We had a philosophy that the customer was always right and unless product was blatantly abused or hit by lightning we honored warranty or extended contracts.

I looked further into Holystone and I don't recommend them.

[BobDrev]

Hubsan will not work with you, even after an authorized vendor bails on you. Read my posts about experience with GearBest. The only solution Hubsan offered after one week of use was to pay them to repair it. I got no help from Hubsan reps on the forum. Say the word warranty on the forum and a silence comes over Hubsan's response.

[justjarhead]

Hubsan will not work with you, even after an authorized vendor bails on you. Read my posts about experience with GearBest. The only solution Hubsan offered after one week of use was to pay them to repair it. I got no help from Hubsan reps on the forum. Say the word warranty on the forum and a silence comes over Hubsan's response.

Did you notice that they have been silent today on the forum and most of yesterday

[BobDrev]

I sure do. I still have received no support from Hubsan's reps with anything even approaching support. All I got was "did I replace antenna in drone?" We all know what would have happened had I done that!