Hubsan Official Forum

Morning folks.

I have found one awesome member of staff at Hubsan who is really helpful and very honest. Im not sharing them so dont bother asking (wouldnt want to getthem in trouble for supplying honest information) . They replied to my overnight email at 7 am this morning

"The Zino is out of factory 20th November, then they work on the orders and send them."

I dont see how they can possibly dispatch any yesterday as promised but I believe this is an accurate portrail of the situation. Just due to logistics I cant see anyone recieving a Zino in the next 3 weeks so its time to go play with our other toys until Xmas.

Hope its worth the wait. Im afraid to say its the last time I will back a crowdfunding project and I think they will have lost the support of the " DJI Killer" crowd. It might still be an amazing product, but I think the lack of object avoidance will let it down when compared honestly to the market leaders. Shame as that is inexpensive software and the only real advantage the Mavic has.

Good afternoon from Australia. I'll believe it when I see my status change from processing. We've been told all sorts of dates so far. So another month at least. Christmas is looking very tight. I'll focus on my h501s until then. Thanks for getting something from them.

SkillPig wrote: ↑

Fri Nov 16, 2018 2:20 am

Morning folks.

I have found one awesome member of staff at Hubsan who is really helpful and very honest. Im not sharing them so dont bother asking (wouldnt want to getthem in trouble for supplying honest information) . They replied to my overnight email at 7 am this morning

"The Zino is out of factory 20th November, then they work on the orders and send them."

I dont see how they can possibly dispatch any yesterday as promised but I believe this is an accurate portrail of the situation. Just due to logistics I cant see anyone recieving a Zino in the next 3 weeks so its time to go play with our other toys until Xmas.

Hope its worth the wait. Im afraid to say its the last time I will back a crowdfunding project and I think they will have lost the support of the " DJI Killer" crowd. It might still be an amazing product, but I think the lack of object avoidance will let it down when compared honestly to the market leaders. Shame as that is inexpensive software and the only real advantage the Mavic has.

Skillpig is that 20th November 2018 or 2019 lol, thanks for sharing but I don't know what to believe any more but I'll admit it does sound realistic has most emails focus around the 20th of Nov, if a lot are getting there money back does that mean I'll get mine sooner lol

SkillPig wrote: ↑

Fri Nov 16, 2018 2:20 am

Morning folks.

I have found one awesome member of staff at Hubsan who is really helpful and very honest. Im not sharing them so dont bother asking (wouldnt want to getthem in trouble for supplying honest information) . They replied to my overnight email at 7 am this morning

"The Zino is out of factory 20th November, then they work on the orders and send them."

I dont see how they can possibly dispatch any yesterday as promised but I believe this is an accurate portrail of the situation. Just due to logistics I cant see anyone recieving a Zino in the next 3 weeks so its time to go play with our other toys until Xmas.

Hope its worth the wait. Im afraid to say its the last time I will back a crowdfunding project and I think they will have lost the support of the " DJI Killer" crowd. It might still be an amazing product, but I think the lack of object avoidance will let it down when compared honestly to the market leaders. Shame as that is inexpensive software and the only real advantage the Mavic has.

I'm not sure I can believe this "reliable source". So far hubsan has done nothing to ease the minds of its customers. It's impossible to get in contact with them through any outlet, phone, email, etc.. I'd cancel my order and demand a refund, but I cannot even do that since I get no replies from them. I'm on the verge of using an attorney to recoup my money due to the lies Hubsan has this far used. Extremely unhappy!

Im not experiencing the same sort of problems contacting them. Have a look at their website for your distributors phone number. Unfortunately as an Indiegogo backer they cant give me much info. Kind of upsetting as I paid over a month ago

SkillPig wrote: ↑

Fri Nov 16, 2018 7:01 am

Im not experiencing the same sort of problems contacting them. Have a look at their website for your distributors phone number. Unfortunately as an Indiegogo backer they cant give me much info. Kind of upsetting as I paid over a month ago

I already have. They refuse to answer the phone. It goes to a voicemail that says it's full, imagine that.... I've sent numerous emails to service@hubsan.com, and order@hubsan.com. All I get us an auto reply saying they will get back to me in 1 to 3 business days. My order was directly from Hubsan on October 5th.

Thank you for contacting me at Hubsan China Team, our office hours are 9am-6pm, Monday thru Friday, Beijing,China Time, excluding holidays.

Being that we receive pretty high volumes of email on a daily basis, please allow 3 business days for a response if you send an email any time between Friday-Sunday and between 1-3 business days during the week. We will do our best to get back to you ASAP.

Sorry for any inconvenience and hope you have a nice day

By the way Hubsan Zino is opening to book right now ,please visit Hubsan official website to get more details


https://www.hubsan.com/na/index.php?main_page=fpvsec

This company is so full of lies. I feel legal recourse might be my only solution.

To RMcBride - not sure I used the term "reliable source" but maybe I'm missing it.

Also I'm not in China so I haven't tried calling the Chinese distributor as I would only end up calling out of hours. I call the European one.

Best of luck with the legal action - I think they are offering refunds if that's what you are after. Damages might be a stretch too far. My advice is fill your time with PornHub until your droney arrives.

I share your frustrations, honestly, but we are getting a killer deal as long as it shows up. Its not like Hubsan are going bust over 1000 drones so we will get them eventually.

Yes it's a frustrating time but I'm sure that I will forget all about this a couple of days after the Zino arrives!

It doesn't excuse bad corporate behavior but I'm sure there are myriads of variables that can't be controlled solely by Hubsan. I've ordered from their website before and had zero troubles so I'm going to ride it out a little longer. It is a killer deal if the actual Zino that arrives at my house operates like the two samples on YouTube.

This message came from Shally.

For the Hubsan distinguished customer who have ordered the ZINO .the first batch goods(the payment settled down during Oct 1 to Oct 10) have been shipped out yesterday by air to US and European warehouse and we will update the tracking number once arrive to US and European warehouse .Thanks for your patient .Next Batch goods plan to ship out on Next Monday for the order placed on Oct 10-20) .All the order can be fully dispatched before Oct 30.Any doubts about the order can feel free to send the email to order@hubsan.com or choose the online service on Hubsan mall .Have a great weekend

Date Order Status Comments
10/11/2018 Pending
10/11/2018 Processing ...Completed @ 07:09:06 Oct 11, 2018 PDT

Damn! I just missed the cut-off for today's shipment, but this message confirms my Zino will ship on Monday
Oh well, at least we have a confirmation on all the original 1,000 preorders