Hubsan Zino H117s camera problems. (camera blurring)

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me_f7133MDzqd
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Joined: Sat Jun 12, 2021 4:57 pm

Hubsan Zino H117s camera problems. (camera blurring)

Post by me_f7133MDzqd » Mon Aug 02, 2021 9:44 pm

Hello Hubsan friends!

I bought a drone on the Hubsan Zino H117s model through the Aliexpress website on 06/08/2021 and received the product on 7/13/2021, the product arrived fine, but with use I noticed a problem with the Camera, which is blurring part of the recording on the left side, both in the photos and in the video recording, below I'll send a link to a video I recorded to show you.

video I recorded on YouTube, go to 1:06: https://www.youtube.com/watch?v=rafU4nIiiX8

I checked the updates in the drone and transmission control and only the Gimbal firmware which is in the ZINO-V3.0.2.12 version if I update to the Gimbal ZINO-V3.0.2.13 firmware does this problem on the camera solve? I wanted some help on how to solve this problem.

Image

I'll leave a photo attached so you can see the problem as well.

me_8cac6Swo9D
Posts: 28
Joined: Fri Feb 26, 2021 3:26 pm

Re: Hubsan Zino H117s camera problems. (camera blurring)

Post by me_8cac6Swo9D » Tue Aug 03, 2021 3:00 am

Your problem is, that there in factories a 'farmers' assembling electronics without any basic know-how.
The farmer touched the lenses (no matter in latex gloves) and the lens is little dirty on the side before the chip - it is fingerprint part. I had similar problem with my Zino 2 Plus - blurred regions was 2. I wrote to hubsan support - they sended new camera (the third sent camera was the right model for my drone ... it spent cca 3months and shipping $0, $15, $10).

Or you can remove camera, unscrew the lens from the tube and clean it, then back to tube and focus it. But without the dust-free chamber it is harakiri.

me_f7133MDzqd
Posts: 4
Joined: Sat Jun 12, 2021 4:57 pm

Re: Hubsan Zino H117s camera problems. (camera blurring)

Post by me_f7133MDzqd » Tue Aug 03, 2021 11:15 am

Hi Friend thanks for replying!

I'm trying to send an email to service@hubsan.com but the email is coming back as if the email was disabled, can you tell me which email you sent?

I don't have technical knowledge to open the lens as commented, if they can send me a new camera it would be ideal.

me_f7133MDzqd
Posts: 4
Joined: Sat Jun 12, 2021 4:57 pm

Re: Hubsan Zino H117s camera problems. (camera blurring)

Post by me_f7133MDzqd » Tue Aug 03, 2021 11:16 am

me_8cac6Swo9D wrote:
Tue Aug 03, 2021 3:00 am
Your problem is, that there in factories a 'farmers' assembling electronics without any basic know-how.
The farmer touched the lenses (no matter in latex gloves) and the lens is little dirty on the side before the chip - it is fingerprint part. I had similar problem with my Zino 2 Plus - blurred regions was 2. I wrote to hubsan support - they sended new camera (the third sent camera was the right model for my drone ... it spent cca 3months and shipping $0, $15, $10).

Or you can remove camera, unscrew the lens from the tube and clean it, then back to tube and focus it. But without the dust-free chamber it is harakiri.
Hi Friend thanks for replying!

I'm trying to send an email to service@hubsan.com but the email is coming back as if the email was disabled, can you tell me which email you sent?

I don't have technical knowledge to open the lens as commented, if they can send me a new camera it would be ideal.

me_8cac6Swo9D
Posts: 28
Joined: Fri Feb 26, 2021 3:26 pm

Re: Hubsan Zino H117s camera problems. (camera blurring)

Post by me_8cac6Swo9D » Tue Aug 03, 2021 1:47 pm

try support@hubsanus.com. But no attachement . I think, in most cases then detect it as spamm.

me_f7133MDzqd
Posts: 4
Joined: Sat Jun 12, 2021 4:57 pm

Re: Hubsan Zino H117s camera problems. (camera blurring)

Post by me_f7133MDzqd » Tue Aug 03, 2021 7:29 pm

me_8cac6Swo9D wrote:
Tue Aug 03, 2021 1:47 pm
try support@hubsanus.com. But no attachement . I think, in most cases then detect it as spamm.
Thank you friend for the answer, I ended up sending it to order@hubsan.com and they replied and I was able to send them with the photos.

I'll wait to see how it ends and I'll be back here in the forum to pass it on to you.

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me_5cab0COuCm
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Re: Hubsan Zino H117s camera problems. (camera blurring)

Post by me_5cab0COuCm » Sun Sep 12, 2021 7:09 am

Try this tutorial: https://www.youtube.com/watch?v=1adW-SLR-U0

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