Cancel Indiegogo Order

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Riseandfall
Posts: 7
Joined: Tue Oct 23, 2018 8:41 am

Cancel Indiegogo Order

Post by Riseandfall » Fri Dec 14, 2018 10:15 am

Hi,
I want cancel my indiegogo Order (#160) but you not answer to my email... I have order an extra battery too on your website (order # 2372).
Can I have an answer please.

Thank You
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Hubsan-Ailsa
Posts: 1027
Joined: Mon Apr 16, 2018 10:43 pm

Re: Cancel Indiegogo Order

Post by Hubsan-Ailsa » Sat Dec 15, 2018 3:58 am

Hello Riseandfall,

Sorry for the delay

For the Indiegogo 160 ,we will ship it in Next Monday or Tuesday.Don't you want to fly with the Zino?
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Riseandfall
Posts: 7
Joined: Tue Oct 23, 2018 8:41 am

Re: Cancel Indiegogo Order

Post by Riseandfall » Sat Dec 15, 2018 7:11 pm

I’ve received a mail by GLS, the Zino arrive monday but I will refuse it... I don’t want to fly with it, because I’ve look all the bugs and the first french test is very bad:

https://www.helicomicro.com/2018/12/02/hubsan-zino-le-test/

I’ll refuse the Zino and I want to be refund
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ECA77
Posts: 100
Joined: Wed Oct 24, 2018 4:05 pm

Re: Cancel Indiegogo Order

Post by ECA77 » Sun Dec 16, 2018 1:43 am

Hubsan-Ailsa wrote: ↑
Sat Dec 15, 2018 3:58 am
 Hello Riseandfall,

Sorry for the delay

For the Indiegogo 160 ,we will ship it in Next Monday or Tuesday.Don't you want to fly with the Zino?
I have also requested that mine not be shipped (Indiegogo pledge 207) multiple times in emails with no reply. I am in the same situation. Due to the lower bitrate than advertised and very high compression of the videos, the "4k UHD" resolution seems like 1080p. The videos are great on a phone, but are less stunning on a computer screen, and look terrible on a large screen TV. Not to mention the strange behavior of some of the videos I have seen with the video changing color suddenly for an instant. There has been no solution/cause found by Hubsan so far. I know it isn't every Zino that has been affected by this, but enough to cause concern.
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akifoktar
Posts: 200
Joined: Sat Oct 20, 2018 12:23 pm

Re: Cancel Indiegogo Order

Post by akifoktar » Sun Dec 16, 2018 3:06 pm

Guys,
It looks you forgot the fact that Indiegogo is not a shopping website. You have backed it.
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Riseandfall
Posts: 7
Joined: Tue Oct 23, 2018 8:41 am

Re: Cancel Indiegogo Order

Post by Riseandfall » Sun Dec 16, 2018 3:51 pm

Hey Ailsa, no answer !

I have Listen that Hubsan is a good entreprise, but tou don’t answer, it’s look lile very professional in fact...
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Hubsan-Ailsa
Posts: 1027
Joined: Mon Apr 16, 2018 10:43 pm

Re: Cancel Indiegogo Order

Post by Hubsan-Ailsa » Mon Dec 17, 2018 4:15 am

Hello Riseandfall ,

If you want to refund ,I will help you the refund .
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Riseandfall
Posts: 7
Joined: Tue Oct 23, 2018 8:41 am

Re: Cancel Indiegogo Order

Post by Riseandfall » Mon Dec 17, 2018 4:40 am

Ok,
This is what I want. But why you don’t answer to my mail and you answer on the forum ?
If you have answer before, you will have not shipp the zino for nothing...
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Riseandfall
Posts: 7
Joined: Tue Oct 23, 2018 8:41 am

Re: Cancel Indiegogo Order

Post by Riseandfall » Wed Dec 19, 2018 12:48 pm

Ok,
You tell me you will help to refund but I have no answer in my mail !!!
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