Page 1 of 1

Battery, customs, Russia, return.

Posted: Thu Dec 13, 2018 2:47 pm
by grandyucha
Hello Hubsan. My order is # 2352 batteries and propellers for ZINO. You wrote to me that customs returned my order back. I refuse it. How to return the money?

Re: Battery, customs, Russia, return.

Posted: Fri Dec 14, 2018 1:45 pm
by grandyucha
Tell me what I need to do to quickly issue a refusal. You wrote me like this:
"Hi the battery of this order was returned today by customs and it mentioned it doesn't support export. I am afraid that we need to cancel this order for now, please could you advise if you permit the refund process?"
If you can not send my order # 2352 on your site, then we will quickly issue a refund, I will buy in another place.

Re: Battery, customs, Russia, return.

Posted: Sat Dec 15, 2018 3:55 am
by Hubsan-Ailsa
Hello grandyucha ,

For the order 2352,we will refund you Next Monday

Sorry for the inconvenience

Re: Battery, customs, Russia, return.

Posted: Sat Dec 15, 2018 3:56 am
by Hubsan-Ailsa
Hello grandyucha ,

For the order 2352,we will refund you Next Monday

Sorry for the inconvenience

Re: Battery, customs, Russia, return.

Posted: Sat Dec 15, 2018 11:14 am
by grandyucha
Ok, I look forward to it.

Re: Battery, customs, Russia, return.

Posted: Mon Dec 17, 2018 6:02 am
by Hubsan-Ailsa
Hello grandyucha ,

Sincerely sorry for I checked that we still not refund you as I promised today.

There must refund you tommorow.

Sorry for that

Re: Battery, customs, Russia, return.

Posted: Mon Dec 17, 2018 10:47 am
by grandyucha
Yes, I understand, I'm waiting for tomorrow, ok.