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Gimbal status ERROR0X80

Posted: Tue Dec 11, 2018 7:10 am
by Karakastibor
I bought a Zino. I refreshed the software.
Gimbal status is ERROR0X80
The Gimbal is in down position and move a bit.
I restart the Zino repeatedly but happens nothing.
What can I do?

Re: Gimbal status ERROR0X80

Posted: Tue Dec 11, 2018 7:45 am
by NiVo
The best thing you can do to yourself is return it and request refund. According to the warranty policy you have to claim refund withing 7 days from delivery.

Re: Gimbal status ERROR0X80

Posted: Tue Dec 11, 2018 5:42 pm
by knet
Hello,

Someone had a similar problem and Hubsan tech. sent him this video.
The gimball has a reset button in the place indicated by the video.
Ive made another thread with the fix in.

Here is the video Shally sent me (in Chinese)

https://www.dropbox.com/s/0laqmdqrj2k73g0/Tutorial%20video%20for%20gimbal%20repairing%20.mp4?dl=0

Re: Gimbal status ERROR0X80

Posted: Tue Dec 11, 2018 9:15 pm
by Hubsan-Ailsa
Hello Karakastibor ,

We want to confirm if your gimbal status error is 0x80 or 0x0800?
Would you mind to take picture of the Error code for us ?

Re: Gimbal status ERROR0X80

Posted: Tue Dec 11, 2018 11:53 pm
by Karakastibor
Hello Ailsa

Error code 0X80

Thank you for your answer
Screenshot_20181211-125416_X-Hubsan.jpg
Screenshot_20181211-125416_X-Hubsan.jpg (465.07 KiB) Viewed 8407 times

Re: Gimbal status ERROR0X80

Posted: Wed Dec 12, 2018 3:10 am
by Hubsan-Ailsa
Hello Karakastibor ,

May I know if your Zino crashed?

Re: Gimbal status ERROR0X80

Posted: Wed Dec 12, 2018 3:51 am
by Karakastibor
No it was not crashed. It worked good.
After the update by the first start came the error.

Re: Gimbal status ERROR0X80

Posted: Wed Dec 12, 2018 7:25 am
by Hubsan-Ailsa
Hello Karakastibor,

would you mind to provide the video to show how does your Zino gimbal work?Just for better checking and help you find issue.

Re: Gimbal status ERROR0X80

Posted: Wed Dec 12, 2018 2:40 pm
by Karakastibor
Hi Ailsa,

Here is the link about the video.
https://youtu.be/voS7XSuEj6E

Please tell me what to do.
Service or exchange.

I received my Zino last Thursday .
My order number is 2523.

Thank you for your answer.

Re: Gimbal status ERROR0X80

Posted: Thu Dec 13, 2018 1:47 am
by Karakastibor
Hi Ailsa,
I get in touch with Albert from USA.
I tried everything what you recommended.
My Zino does not work.
It is in the box.
I would like to use it.
Where should I send to repair?