Shaky Video Problem

[me_d15e13OLbJ]

Hi,
On my Zino Image stabilization on the pitch does not work well from the first flight . We checked and the gimbal looks set well. In our opinion it is a problem of electronic stabilization on the shake that is not active. Continue to do so even after updating the firmware and even after calibrating the gimbal gyroscope. How can solve it? Someone from hubsan assistance can answer?

In this video, here's the problem

[ClaudioLisco]

prova a ricalibrare l'orizzonte anche

[me_d15e13OLbJ]

Ho fatto tutte le calibrazioni presenti sull'app, però non so come fare un hard reset

I have done all the calibrations available on the app, but I do not know how to do a hard reset

[Hubsan-Ailsa]

Hello me_d15e13OLbJ ,

For this issue ,Kindly put the full charged battery into the drone and check if there have shake for the gimbal when power on the drone.

[me_d15e13OLbJ]

Hello me_d15e13OLbJ ,

For this issue ,Kindly put the full charged battery into the drone and check if there have shake for the gimbal when power on the drone.

Hi Ailsa, thank for your reply. I tried, here is the result. How should I proceed to request the repair / replacement? Thanks

[Hubsan-Ailsa]

Hello me_d15e13OLbJ ,

Would you mind to tell me your email or order number?I will help you repair or replacement?

[me_d15e13OLbJ]

Hello me_d15e13OLbJ ,

Would you mind to tell me your email or order number?I will help you repair or replacement?

Thanks for your support Ailsa,
my order number is #18 from Indiegogo (email: danlead @ tin. it
in a few hours I'll do a new test after replacing all 4 propellers. I'll let you know if I solve the problem or not

[Hubsan-Ailsa]

Hello me_d15e13OLbJ ,

I just confirmed that update the firmware will help you solve this issue.I will provide the firmware for you tomorrow moring.

[me_d15e13OLbJ]

Hello me_d15e13OLbJ ,

I just confirmed that update the firmware will help you solve this issue.I will provide the firmware for you tomorrow moring.

I tried changing the propellers but nothing changes there is always the shake. I wait for your new firmware, thanks

[me_d15e13OLbJ]

Any news for the firmware?