Request for refund from Indiegogo backer

[eur_5b96eCarVr]

Since I do not receive a response from the customer service, despite repeated requests, to the request for cancellation of the Indiegogo order I ask if there is an Indiegogo backer who has obtained a refund or, at least, the start of the refund procedure and if it was possible to cancel the shipment or it was necessary to refuse delivery.
Thank you

[Hubsan-Ailsa]

Hello,

The Zino dispatch will arrive in the Netherland today,we will arrange the Zino to all Backers.

I emailed you for the refund procedure.thanks

[me_b5bd1iK6j2]

what Ailsa did not say is that Hubsan does not refound the whole amount paid, but only $ 275.
So, they holds $ 24.
the Hubsan shame continues.
thanks Ailsa for support us, but please change your job company...

[eur_5b96eCarVr]

Hello,

The Zino dispatch will arrive in the Netherland today,we will arrange the Zino to all Backers.

I emailed you for the refund procedure.thanks

Hello,
I request the cancellation of the Zino expedition and I accept the partial reimbursement and as Indiegogo has already paid Hubsan 275 eur I expect a quick refund.
Thank you

[Hubsan-Ailsa]

Hello me_b5bd1iK6j2,

Sorry not Hubsan hold USD$24,Because of Indiegogo platform fee and procedure fee.We just received USD$275 from Indiegogo.

So we refund you USD$275.Hope to get your kindly understand.

Hello eur_5b96eCarVr,

We will refund you as soon as possible.Thanks for your support of Hubsan Zino.

[me_b5bd1iK6j2]

Ailsa,
as I wrote to you privately, I do not want to be refunded because you give me less money than I paid. I prefer to receive the zino.
please check why my package is still in Holland
Francesco

[VinceCoetzee]

Ailsa,
as I wrote to you privately, I do not want to be refunded because you give me less money than I paid. I prefer to receive the zino.
please check why my package is still in Holland
Francesco

It’s probably in holland because you requested a refund

[Hubsan-Ailsa]

Hello me_b5bd1iK6j2,

I will send you Zino in Next Monday.thanks for your support

[me_b5bd1iK6j2]

I requested a refund, but when Ailsa told me (privately) the refund was 275 dollars, I ask for receiving the drone.
I just hope not to waste any more time, since I've lost it enough

[VinceCoetzee]

I requested a refund, but when Ailsa told me (privately) the refund was 275 dollars, I ask for receiving the drone.
I just hope not to waste any more time, since I've lost it enough

I know it’s frustrating. It’s all very vague what’s going on. I can’t figure anything out in their communications. It’s all a bit like a lucky dip when dealing with this lot it seems