The gimball don't work (Solved! NEW ZINO!)

me_24733Rj73H · Post by **me_24733Rj73H** » Wed Dec 12, 2018 5:34 pm

Update: fortunately, the support of hubsan proved to be satisfactory, and quick in the answers. they should send me a new gimbal.
I'm waiting for it ...
in the meantime you can see how the gimbal working NOW without the horizontal engine, a real nightmare!!!
PS: in this video was a bit windy

me_24733Rj73H · Post by **me_24733Rj73H** » Fri Dec 14, 2018 3:36 am

Hi ailsa you have not yet replied in email to me, is there any problem?

me_24733Rj73H · Post by **me_24733Rj73H** » Thu Dec 27, 2018 9:28 am

update: the hubsan customer service offered me an exchange with a new zino! Now I'm to ask Ailsa: I know that my zino arrived in the Netherlands warehouses on December 21, then there were the holidays, and now I would like to know when the new one will be sent back, thank you!

me_24733Rj73H · Post by **me_24733Rj73H** » Fri Dec 28, 2018 2:30 am

Post by **Hubsan-Ailsa** » Fri Dec 28, 2018 6:08 am

Hello me_24733Rj73H ,

Because the dispatch Zino is still in Netherland custom,I have emailed you.waiting for your further feedback

me_24733Rj73H · Post by **me_24733Rj73H** » Fri Jan 04, 2019 9:48 am

THANKYOU ailsa for everithing! Hubsan support 10+! They bring ti me a brand new zino!
I'm so so Happy!

1533304278754eD · Post by **1533304278754eD** » Fri Jan 04, 2019 10:36 am

me_24733Rj73H wrote: ↑
Fri Jan 04, 2019 9:48 am
THANKYOU ailsa for everithing! Hubsan support 10+! They bring ti me a brand new zino!
I'm so so Happy!

This a new example, the 2nd Zino as substitution to customer and others haven't yet reiceved first one look days 28/12/18 -> 04/01/19

1533304278754eD · Post by **1533304278754eD** » Fri Jan 04, 2019 10:42 am

me_24733Rj73H wrote: ↑
Thu Dec 27, 2018 9:28 am
update: the hubsan customer service offered me an exchange with a new zino! Now I'm to ask Ailsa: I know that my zino arrived in the Netherlands warehouses on December 21, then there were the holidays, and now I would like to know when the new one will be sent back, thank you!

Haha your 2nd Zino don't was having customs delays? Best i don't read posts like this

Federico · Post by **Federico** » Fri Jan 04, 2019 10:57 am

My gimbal is not working. It's the same problem all of us are having, with the gimbal losing control and messages like tilt too strong or gimbal protection activated. I've been patient with this product. I suggest a serious look into the solution as soon as possible before hubsan loses more credibility.
I'd would've paid 300.00 more dollars and get a mavic and not have to sit with a product that doesn't work .

Post by **Hubsan-Ailsa** » Sat Jan 05, 2019 3:16 am

Hello Federico,

For the gimbal don't work ,is there any error code showed in the APP?I will email you for further checking.

Hello 1533304278754eD ,

There didnot have EU Zino in the Netherland office.I know you can't wait to fly the Zino and share more flight experience with us.while I am sorry for that.Once the dispatch of the Zino arrived in the Netherland office ,we will ship you as soon as possible

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