Warranty Service

[Karakastibor]

Dear Ailsa,
I sent this letter to Hubsan.
I received the Zino on 05. December 2018.
I used this drone 4 days. I refreshed the Zino and after the software update this drone is unusable.
I gave a signal to the Hubsan inside of seven days on 11. December 2018.
I made everything what you advocated but the Zino is not working. I also sent video about the problem.
Nothing changes and the time is advancing.
This is not correct business approach.
I would like to receive your confirm in email that you exchange my Zino or you pay my money back.
If it does not happen in 2 days I will get in touch with the European Consumer Centres.
I would like to call attention of the Hubsan to observe the law.
My order number is 2523.
I hope to receive a prompt reply.
Tibor Karakas

[Hubsan-Ailsa]

Hello Tibor,

Would you mind to try to solve the issue as our suggestion which post in the last message ?If still fail to work.I will help you to change Zino.

[Karakastibor]

Hello Ailsa

Nothing changes.
My Zino is unusable.

This video shows you my drone is not damaged.
https://youtu.be/Bm3hpDjfYjI

This video shows you the problem.
https://youtu.be/ptTIgvVr25c

Please confirm in email for me that you exchange the Zino or pay my money back.

I am waiting for your answer.

[isldoors]

Hello isldoors ,

Not every Zino has issue ,Sincerely expected to your review video of the Zino and your fligth experience.

Further issue ,please feel free to contact us.

[Hubsan-Ailsa]

Hello Karakastibor ，

I will help you for this Zino warranty service

While I want to ensure that if you update the firmware before?Besides,would you mind to try to move the gimbal camera to check if it is stucked.

Waiting for your feedback

[Karakastibor]

Firmware is fresh the attached picture shows that.
The Gimbal moves free to every way.
I can not make more.
Please write me how works the warranty.
My email: saturnus1974@gmail.com

[gherardo]

Same problem, it is impossible to connect it to the command after the update. Unusable drone and assistance not answered.

[Karakastibor]

Hi Ailsa,
I see my Zino arrived to Netherland on 18. December.
I have not information about it.
Do you know something about that?

Regards
Tibor

[Hubsan-Ailsa]

Hello Tibor,

I am confirming with our colleague in Netherland for your Zino.

Once we received ,will ship you new one after Christmas holiday.

[Karakastibor]

Hi Ailsa
Super. Thank you.
Tibor