ZINO Canada order

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arttaylor
Posts: 4
Joined: Sat Nov 03, 2018 7:22 am

ZINO Canada order

Post by arttaylor » Tue Dec 18, 2018 8:00 am

Just heads up Order #8949 to Canada,still not received,I got a reply from Albert in the US,he has replied to me every time,he tells me they had a problem with the shipment returning because of the second battery,you think Hubsan should of known this,I feel like I,m getting the run around.Where is my package,I ordered this Nov 6 .I enjoyed your product H501s but I feel like this may end,If I do not get confirmation of a tracking number by todays end,I will be requesting a refund.JUST TOO BAD HUBSAN.
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ge_504b6aPsfA
Posts: 33
Joined: Wed Oct 17, 2018 5:01 pm

Re: ZINO Canada order

Post by ge_504b6aPsfA » Tue Dec 18, 2018 11:21 am

Same thing happened to my Canada order.it got sent back to the California store.I think he said it wasn't labeled properly.finally did receive it but the preordered batteries and spare props were not allowed thru customs.asked them to ship fedex and they said they can't do that.what's up this Hubsan company anyhow?
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Hubsan-Ailsa
Posts: 1027
Joined: Mon Apr 16, 2018 10:43 pm

Re: ZINO Canada order

Post by Hubsan-Ailsa » Wed Dec 19, 2018 5:38 am

Hello arttaylor,

For this second battery issue ,I am confirming with our colleague in USA.Will feedback to you tomorrow.
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ge_504b6aPsfA
Posts: 33
Joined: Wed Oct 17, 2018 5:01 pm

Re: ZINO Canada order

Post by ge_504b6aPsfA » Wed Dec 19, 2018 10:57 am

Would you investigate my issue order #8531 also?
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